At OnlyClownfish.com, we operate as a marketplace connecting customers with independent vendors. Each vendor on our platform is responsible for setting and managing their own return, refund, and exchange policies.

 

– Return, refund, and exchange terms may vary depending on the vendor.

– Customers are encouraged to review the individual vendor’s policy listed on the product page or vendor profile before making a purchase.

– Any return requests, concerns, or issues should first be directed to the vendor from whom the item was purchased.

 

Due to the sensitive nature of live animals (including clownfish and other marine life), most vendors may have strict policies regarding:

– No returns on live animals

– Limited guarantees (such as live arrival guarantees)

– Specific requirements for claims (e.g., photos or videos within a certain timeframe)

 

 

While vendors are primarily responsible for resolving issues, OnlyClownfish.com is committed to ensuring a fair and trustworthy marketplace.

 

If you are unable to reach a resolution with a vendor:

1. Contact the vendor directly and allow reasonable time for a response.

2. If the issue remains unresolved, you may contact OnlyClownfish.com support.

3. We will review the situation and may step in to mediate or assist in reaching a fair outcome.

 

 Non-Returnable Items

Unless otherwise stated by the vendor, the following items are generally non-returnable:

– Live animals

– Perishable goods

– Custom or made-to-order items

 

For escalation or platform support, please contact us through our website’s contact form or support email.

 

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By making a purchase on OnlyClownfish.com, you acknowledge and agree to the terms outlined in this Return & Refund Policy.